shipping and return

SHIPPING:

We send packages every day.

We ship via Bpost, both for domestic and foreign destinations.

Parcels within Belgium should arrive the first working day after shipment.

Parcels outside Belgium take 2 to a maximum of 6 working days. You will receive an e-mail with the tracking link as soon as your package has left us. This way you can follow where your package is.

OVERVIEW RATES

Belgique:         3.95€ (pick up) – 4,95€ (home delivery)               free shipping from €120

Pays-Bas:       4.95€ (pick up) – 5.95€ (home delivery)              free shipping from €120

Luxembourg:  5.95€ (pick up) – 5.95€ (home delivery)              free shipping from €120

Allemagne:     5.95€ (home delivery)                                              free shipping from €120

France:           6.95€ (home delivery)                                              free shipping from €120

Angleterre:     12.95 (home delivery)                                               free shipping from €120

Espagne:        12.95 (home delivery)                                               free shipping from €120

Italie:             12.95 (home delivery)                                               free shipping from €120     

Danemark:      12.95 (home delivery)                                             free shipping from €120

Austrich:         12.95 (home delivery)                                              free shipping from €120

Suède:            12.95 (home delivery)                                              free shipping from €120

 

Finlande:         14.95 (home delivery)                                                free shipping from €120

Pologne:          14.95 (home delivery)                                                free shipping from €120

Irlande:          14.95 (home delivery)                                                free shipping from €120

Portugal:         14.95 (home delivery)                                               free shipping from €120

Republic Tcheque:14.95 (home delivery)                                                free shipping from €120

Hongrie:         14.95 (home delivery)                                                free shipping from €120

Grèce:            14.95 (home delivery)                                               free shipping from €120

 

RETURNS: step by step

Step 1: Log in to your account in the web store.

If you have placed an order as a guest, use the same e-mail address to convert your guest account to a customer account.

Step 2: You see the page with recent orders.

Click on order for which you want to return items.

Step 3: Click on "return items" at the bottom right to create a return shipment.

You will be redirected to a page where you can set up a return shipment.

Step 4: Which items return?

Choose number of products in drop down to return. Products that you want to keep, you let those at zero.

Step 5: Indicate why you want to return these items

Choose return reason in drop down menu.

Step 6: Click on "Send" at the bottom right.

The return costs are free of charge.

Return address:

SAM sensory & more

Bolwerkstraat 53

2200 Herentals

BELGIUM