Shipping and return

SHIPPING:

For shipping, SAM works together with the custom-made company Kaliber from Herentals.

The packages are sent on Tuesdays and Thursdays.

We ship via Bpost, both for domestic and foreign destinations.

Parcels within Belgium should arrive the first working day after shipment.

Parcels outside Belgium, within Europe take 2 to a maximum of 5 days. Parcels going outside Europe take 5-14 days for arrival. You will receive an e-mail with the track.


OVERVIEW RATES EUROPE

Belgium:         €5.95 (pick up)    €5,95€ (home delivery)              free shipping from €150

Netherlands:                              €7.95€ (home delivery)              free shipping from €150

Luxembourg:                              €7.95 (home delivery)               free shipping from €150

Germany:                                   €9.50€ (home delivery)             free shipping from €150

France:                                       €9.50€ (home delivery)             free shipping from €150

Spain:                                        €14.95 (home delivery)             free shipping from €150

Italy:                                          €14.95 (home delivery)             free shipping from €150  

Denmark:                                   €14.95 (home delivery)             free shipping from €150

Austria:                                       €14.95 (home delivery)             free shipping from €150

Sweden:                                      €14.95 (home delivery)            free shipping from €150

Norway:                                      €14.95 (home delivery)            free shipping from €150

Malta:                                         €14.95 (home delivery)            free shipping from €150

 

Finland:          €14.95 (home delivery)                                          free shipping from €150

Poland:           €14.95 (home delivery)                                          free shipping from €150

Ireland:          €14.95 (home delivery)                                           free shipping from €150

Portugal:         €14.95 (home delivery)                                          free shipping from €150   

Czech Republic:€14.95 (home delivery)                                          free shipping from €150

Hungary:         €14.95 (home delivery)                                          free shipping from €150

Greece:           €14.95 (home delivery)                                          free shipping from €150

 

OVERVIEW RATES NOT-EUROPE

Great Britain:   €15.95 (home delivery)                                    free shipping from €250

United States:  €18.95 (home delivery)                                         free shipping from €250

Canada:          €20.95 (home delivery)                                          free shipping from €250

Great Britain:   €15.95 (home delivery)                                         free shipping from €250

Import taxes are paid by client.

 

RETURN

STEP 1:

Log in to your account in the SAM online store.

If you placed an order as a guest, register with the same email address to convert the guest account to a customer account.

STEP 2:

Select the order for return.

Click on "view".

STEP 3:

Click on "return item" to create a return shipment.

Select which products are to be returned. Anything you want to keep, leave at 0.

Choose the reason for the return.

Click on "SEND".


Return costs are FREE within EUROPE.

Outside of Europe, the return costs are borne by the customer.