Shipping and return

SHIPPING:

We send packages every day.

We ship via Bpost, both for domestic and foreign destinations.

Parcels within Belgium should arrive the first working day after shipment.

Parcels outside Belgium take 2 to a maximum of 6 working days. You will receive an e-mail with the tracking link as soon as your package has left us. This way you can follow where your package is.


OVERVIEW RATES

Belgium:         €3.95 (pick up)    €4,95€ (home delivery)               free shipping from €120

Netherlands:                              €5.95€ (home delivery)              free shipping from €120

Luxembourg:                               €5.95 (home delivery)              free shipping from €120

Germany:                                   €5.95€ (home delivery)             free shipping from €120

France:                                       €6.95€ (home delivery)             free shipping from €120

Great Britain:                              €12.95 (home delivery)             free shipping from €120

Spain:                                        €12.95 (home delivery)             free shipping from €120

Italy:                                          €12.95 (home delivery)             free shipping from €120    

Denemark:                                  €12.95 (home delivery)             free shipping from €120

Austria:                                       €12.95 (home delivery)             free shipping from €120

Sweden:                                      €12.95 (home delivery)            free shipping from  €120

 

Finland:          €14.95 (home delivery)                                          free shipping from €120

Poland:             €14.95 (home delivery)                                          free shipping from €120

Ireland:          €14.95 (home delivery)                                           free shipping from €120

Portugal:         €14.95 (home delivery)                                          free shipping from €120    

Czech Republic:€14.95 (home delivery)                                          free shipping from €120

Hungary:         €14.95 (home delivery)                                          free shipping from €120

Greece:           €14.95 (home delivery)                                          free shipping from €120

 

RETURNS: step by step

Step 1: Log in to your account in the web store.

If you have placed an order as a guest, use the same e-mail address to convert your guest account to a customer account.

Step 2: You see the page with recent orders.

Click on order for which you want to return items.

Step 3: Click on "return items" at the bottom right to create a return shipment.

You will be redirected to a page where you can set up a return shipment.

Step 4: Which items return?

Choose number of products in drop down to return. Products that you want to keep, you let those at zero.

Step 5: Indicate why you want to return these items

Choose return reason in drop down menu.

Step 6: Click on "Send" at the bottom right.

The return costs are free of charge.

Return address:

SAM sensory & more

Bolwerkstraat 53

2200 Herentals

BELGIUM