Shipping and return

SHIPPING:
 
For shipping, SAM collaborates with the custom company Kaliber from Herentals.
 
Packages are shipped on Tuesdays and Thursdays.
 
We ship via Bpost for both domestic and international destinations.
 
Packages within Belgium should arrive on the first working day after shipping.
 
Packages outside Belgium take 2 to a maximum of 5 days within Europe. Packages outside Europe take 5-14 days. You will receive an email with the tracking link as soon as your package leaves us. This way, you can track the whereabouts of your package.
 
EUROPEAN RATES OVERVIEW
 
Belgium: €5.95 (pick up) – €5.95 (home delivery) - free delivery for orders over €150
 
Netherlands: €7.95 (home delivery) - free delivery for orders over €150
 
Luxembourg: €7.95 (home delivery) - free delivery for orders over €150
 
Germany: €9.50 (home delivery) - free delivery for orders over €150
 
France: €9.50 (home delivery) - free delivery for orders over €150
 
Spain: €14.95 (home delivery) - free delivery for orders over €150
 
Italy: €14.95 (home delivery) - free delivery for orders over €150
 
Denmark: €14.95 (home delivery) - free delivery for orders over €150
 
Austria: €14.95 (home delivery) - free delivery for orders over €150
 
Sweden: €17.95 (home delivery) - free delivery for orders over €150
 
Norway: €25 (home delivery) - free delivery for orders over €200
 
Estonia: €25 (home delivery) - free delivery for orders over €200
 
Slovakia: €25 (home delivery) - free delivery for orders over €200
 
Malta: €14.95 (home delivery) - free delivery for orders over €150
 
Finland: €14.95 (home delivery) - free delivery for orders over €150
 
Poland: €14.95 (home delivery) - free delivery for orders over €150
 
Ireland: €17.95 (home delivery) - free delivery for orders over €150
 
Portugal: €14.95 (home delivery) - free delivery for orders over €150
 
Czechia: €14.95 (home delivery) - free delivery for orders over €150
 
Hungary: €14.95 (home delivery) - free delivery for orders over €150
 
Greece: €14.95 (home delivery) - free delivery for orders over €150
 
 
NON-EUROPEAN RATES OVERVIEW
 
England: €17.95 (home delivery) - free delivery for orders over €250
 
United States: €18.95 (home delivery) - free delivery for orders over €250
 
Canada: €20.95 (home delivery) - free delivery for orders over €250
 
Import taxes are to be paid by the customer.
Please check rates for your country.
 
Info UK:
After Brexit, the VAT rate for orders in the United Kingdom is 20% for all international orders equal to or less than £135. For orders above £135 (excl shipping cost), the VAT is shifted to the consumer.
SAM webshop automatically charges 20% VAT for orders of less than £135.
 
HOW TO EXCHANGE FOR A DIFFERENT SIZE FOR FREE
 
Would you like to exchange for a different size for free? Follow the steps below for the return and mention that you want to exchange for a different size.
 
HOW TO RETURN
 
Returns can be made unused, in the original packaging with accompanying labels and hangtags. Some products cannot be exchanged for hygienic reasons, as indicated on the product itself.
 
Returns are standard within 14 days of receiving the order. During the Christmas season from November to the end of January, an extended return period of up to 30 days is possible.
 
STEP 1:
 
Log in to your account in the SAM online store.
 
If you placed an order as a guest, register with the same email address to convert the guest account into a customer account.
 
STEP 2:
 
Select the order for return.
 
Click on "View."
 
STEP 3:
 
Click on "Return item" to create a return shipment.
 
Select which products are being returned. Leave the quantity at 0 for the items you want to keep.
 
Choose the reason for the return.
 
Click "SEND."
 
 
Return costs are FREE within EUROPE for SAM products.

You will receive a return label for returns within Europe within 24 hours after registration.

 
For REMODE x SAM products, a fee of €6.95 will be charged for returns.
 
Outside Europe, return costs are the responsibility of the customer.